October update:
less copying, less waiting

Published 17 October 2026 · HantarSMS

1. Import your recipient list from Excel or CSV

Most of you keep customer numbers in a spreadsheet. On the send page, above the recipient box, there is now Import from Excel / CSV. Pick the file, or simply drag it onto the recipient box.

We find the column that holds the phone numbers, skip the header row, remove duplicates and show you how many numbers are valid before anything is filled in. Then choose Replace current numbers or Add to current numbers, check the cost on the right, and send as usual.

• The missing zero is fixed for you. Excel often turns 0123456789 into 123456789. We put the zero back, so those numbers are not thrown away.
• Invalid rows are listed with their row number, so you can fix them in your file.
• Several sheets or columns? We pick the one with the most phone numbers, and you can switch with one click.
• Works with .xlsx, .xls and .csv, including files saved from WPS and Google Sheets.
• Your file is never uploaded. It is read in your browser; only the numbers are sent when you press Send, just like pasting them.

Not sure how to lay out your list? Click Download sample next to the import link. The phone column is already formatted as text, so Excel will not drop the leading zero while you fill it in.

2. See exactly what you sent

Send history used to show only the campaign name. Every row now shows the first line of the message underneath, and clicking it opens the full details:

• The complete message text, character count, encoding and number of segments.
• What it cost, how much was refunded, and how many numbers were delivered.
• Whether it was sent from the console or through the API.
• Copy text, Send again (fills in the message and campaign name; you paste the numbers) and Save as template.

Export and "view failed numbers" now live in this window too, so the history list stays one line per campaign.

3. Forgot your password? Reset it yourself

The login page now has a Forgot password? link. Enter your email and we send a reset link that works once and expires after 30 minutes. For your privacy the page says the same thing whether or not the email has an account, so nobody can use it to check who is a customer.

• Signed up with Google and never set a password? The same link lets you set one, and you can then sign in either way.
• When your password changes, every other device you were signed in on is signed out, and we email you a short notice.
• Cannot reach your email any more? Message us on WhatsApp. After confirming it is you, we can send a new reset link or give you a temporary password, which you replace with your own the first time you sign in.

4. Account & security

A new Account link at the top of the console lets you change your password, and Sign out all other devices if you used HantarSMS on someone else's computer. On mobile, the language switch and Log out are in there too, so the top bar has room for your balance.

5. Low balance alerts by email

If you send verification codes, an empty balance means your users stop receiving them, and you usually find out from a complaint. Now we email you first.

• When your balance drops below your alert level we send one email with your current balance and roughly how many days it will last at your recent usage, plus a Top up button. If it runs out completely, we send one more.
• Set the level yourself under Account, or leave it empty for automatic: about three days of your recent usage, at least RM10.
• Choose who receives it. Alerts go to your sign-in email by default; you can send them to your finance or tech lead instead.
• No spam. One email each time you cross the level. You will not hear from us again until you top up above it.
• It is on for every account, including API customers. You can turn it off under Account.

A cleaner console

We also tidied up the look: calmer colours, fewer boxes, and on a computer the send page now keeps the character count, segments and total cost on the right while you write, with the Send button right below them.

If you use the API

Nothing changes for you. API keys are not affected by password changes, password resets or signing out other devices, and the API itself, prices and limits are the same as before. Messages you send through the API appear in Send history too, and the details window tells you whether a campaign came from the console or the API.